자주 묻는 질문
Privacy-First · Top Rates · 2000+ Coins
Frequently Asked
-
Yes. Swaps are 100% ANONYMOUS. This is a non-custodial, no-KYC exchange — we do not require registration and do not keep transaction logs. Your swap runs automatically on-chain; save your exchange ID if you need to return to this page within 24 hours.
-
After you broadcast the deposit, wait for network confirmations. The order page may still say "Awaiting deposit" until the chain includes your tx. Once we see it, the swap starts and the status updates — no extra form to fill.
-
Most payouts leave within 1–5 minutes after the deposit confirms. Congested chains or a low send fee can stretch that.
Speed follows the two blockchains in the pair, not a review queue. There is no account step that delays the order.
-
If an order cannot finish, funds stay recoverable.
- The desk flags a failed swap automatically — you do not open a user profile.
- Refunds return to the address you sent from, minus network fee when the chain charges one.
- You usually do not file a form; keep the Exchange ID.
If you still need help, email support with that Exchange ID.
-
Write support with: Exchange ID, deposit tx hash if you have it, and a screenshot of the order page.
That is enough to find a 24-hour order — we have no account name to search.
-
- Send from a regular wallet, not a smart contract, DEX router, or batch/relay.
- Match the token and network printed on the order before you broadcast.
- If status is unchanged after you sent, wait a few minutes — detection is not instant.
About HideSwap
-
HideSwap is a fully automated service for exchanging cryptocurrencies and tokens. HideSwap is no-KYC and non-custodial — no registration, no identity verification, and we do not collect or store your personal data, so your swaps stay anonymous. The exchange takes place immediately after receiving the coins and the required number of network confirmations.
HideSwap was launched by a team of blockchain specialists with extensive experience in developing rich web applications. In an effort to provide a convenient platform for cryptocurrency exchanges, HideSwap is constantly actively developing and improving for its customers.
-
Our top priority is to provide a high quality cryptocurrency exchange service through our unique solutions that do not compromise speed and security.
1. Save your money.
Make an exchange at the most favorable rate and with transparent commission. We always have the better offer.2. Save your time.
Use our fully automated processing and get an answer to any of your questions instantly with our supreme support.3. Hassle-free exchange.
No registration and unnecessary details. It is simple as 1-2-3.4. Cross-platform.
HideSwap is designed with performance in mind and works perfectly on any device.5. No KYC, privacy-first.
No registration or identity verification, and we never collect or store your personal data — your swaps stay anonymous. -
HideSwap has gained the trust of users from all over the world. We respect the anonymity and security of our customers — no data is required to make exchanges. HideSwap works completely automatically and support is available 24/7.
The loyalty of our customers is fully reflected on popular review platforms.
-
For example, imagine that we change Bitcoin to Ethereum
- Step 1. In the "Send" field, select Bitcoin and enter the amount you want to exchange.
- Step 2. Choose a fixed or float rate, then enter or scan the address to which you will receive Ethereum and click the button "Exchange Now".
- Step 3. Send Bitcoin to the wallet specified on the order page, and after several confirmations, Ethereum will be credited to the wallet specified in Step 2.
You also have access to a detailed guide on creating an order and making an exchange on HideSwap.
About exchange
-
Fixed rate
Lock in the price shown when you create your order — that is the amount you will receive.
- 1% service fee + network fee.
- The quoted rate is held for 10 minutes.
- If the market moves more than 1.2% before your payment appears on the blockchain, you can request a refund or continue at the current market rate.
Important: Your payment must arrive within 10 minutes, and the amount sent must exactly match your order. Otherwise, you will be prompted to refund or continue at the market rate.
Float rate
The final rate is set once your payment receives the required blockchain confirmations. If the market goes up, you receive more; if it goes down, you receive less.
- 0.5% service fee + network fee.
- The final rate is determined within 10 minutes after your transaction reaches the required confirmations.
Example: You swap 1 BTC for an estimated 36.8985542 ETH. With a fixed rate, you receive exactly 36.8985542 ETH. With a float rate, the ETH amount can be higher or lower depending on changes in the market rate.
-
You can choose from two exchange strategies:
- Fixed rate: HideSwap fee 1% + network fee. The exchange rate is fixed at the time of order creation.
- Float rate: HideSwap fee 0.5% + network fee. The exchange rate is set only after your transaction arrives and is confirmed by the network. The order amount may change from the moment the order was created due to changes in the market rate, both up and down.
The network fee is a payment to miners for processing a transaction, its amount is individual for each blockchain.
-
As soon as your transaction arrives at our address and receives the required number of network confirmations, the exchange is automatically performed and a transaction is sent to your address. The waiting time for transaction confirmation depends on several factors: the network fee you specified when sending it and the speed of the blockchain network. Most exchanges are completed within 1–5 minutes.
-
If you send us a transaction with a low network fee, you risk spending a lot of time waiting for the order to be completed. The order will be executed automatically only after your transaction receives the required number of network confirmations. Due to the low fees, the transaction may have poor priority and not be confirmed by the network anytime soon.
-
The average amount of the network fee is individual for each blockchain, and depending on the current load, it may change. The more you set the network fee, the higher the priority of the transaction and the faster it will be processed. Usually, the optimal network fee is automatically calculated by your wallet.
If you have sent us a transaction on the Bitcoin or Ethereum network and are waiting for a network confirmation for a long time, you can increase the priority of your transaction on the network using the RBF feature.
-
Carefully check the network of the address you are trying to enter when creating the order, and the network of the currency you have selected in the "Receive" field. If your address is determined to be invalid, then your address network does not match the network of the selected currency.
About orders
-
Order status is updated in real time. We recommend that you do not close the order page until it is completed. When transactions enter the network, links to explorers appear on the order page to track them.
-
If your transaction has not arrived before the order time has passed, on the order page you will be able to choose:
- Continue the exchange at a floating rate. The order will be executed after the transaction is received and the required number of network confirmations is received.
- Make a refund of the amount sent for the exchange minus the network fee. To do this, you need to specify your address, to which the coins will be returned after receiving your transaction.
-
- You can return to the page through your browser history.
- You can ask for help in the Live Chat on the site.
-
To protect your privacy, we do not keep orders long-term. Every order is automatically deleted 24 hours after it is created — no lasting record stays on the page. If you might need to reopen your order, save your exchange ID within that 24-hour window.